Customer Experience Software Pricing and Plans
14-day free trial. No credit card required.
All plans include:
- NPS, CSAT & CES
- Multi-channel surveys
- Custom FROM domain
- Email & Slack alerts
- Free data migration
- Custom survey design
Ecommerce Basic(14-day free trial)
$99 per month
Start your NPS, CSAT, or CES surveys and make use of collected CX data with self-service basic reporting.
2,500 surveys / 10 campaigns / 3 seats
- Limited support: Knowledge base, email
- All Ecommerce integrations & API
- NPS, CSAT & CES campaign automations
- Survey branding & personalization
- Advanced reporting, trends, and benchmarking
- AI-powered feedback classification & topic analytics
- Notifications and alerts via Email, Slack, and Teams
Ecommerce Pro(14-day free trial)
$299 per month
Survey customers after a purchase, product delivery, or support interaction to identify key CX drivers.
20,000 surveys / 10 campaigns / 10 seats
- Pro support: Zoom, live chat
- All Ecommerce integrations & API
- NPS, CSAT & CES campaign automations
- Survey branding & personalization
- Advanced reporting, trends, and benchmarking
- AI-powered feedback classification & topic analytics
- Notifications and alerts via Email, Slack, and Teams
- Data migration concierge
Looking for Enterprise features and Salesforce integration? Check our Enterprise plan.
Compare subscriptions
| Main features | Basic | Pro | Enterprise | |
|---|---|---|---|---|
| Survey types | NPS, CSAT, CES | NPS, CSAT, CES | NPS, CSAT, CES | |
| Surveys included | 2,500 / month | 20,000 / month | custom | |
| Custom FROM domain | Yes | Yes | Yes | |
| Multi-language survey templates | Yes | Yes | Yes | |
| Automation features | ||||
| Automated recurring surveys | Yes | Yes | Yes | |
| Survey reminders | Yes | Yes | Yes | |
| Analytics & Reporting | ||||
| Audience and feedback segmentation | Yes | Yes | Yes | |
| Feedback analytics | Yes | Yes | Yes | |
| Integrations | ||||
| Rest API | Yes | Yes | Yes | |
| Slack | Yes | Yes | Yes | |
| Customer support | ||||
| Email support | Yes | Yes | Yes | |
| Live chat support | Yes | Yes | Yes |
Frequently Asked Questions
What are survey credits?
What happens when I reach the survey limit?
Do survey credits reset every month?
Is my plan limited on responses?
Can I translate the survey?
Difference between B2B and Ecommerce plans
Can I use another rating scale?
Can I embed the survey template?
Can I export the data?
Can I buy additional user seats and campaigns?
Can I pay per month instead of a yearly commitment?
The most powerful Customer Experience teams are powered by Retently
Eli Weiss
Sr Director of CX & Retention, Jones Road Beauty
"I loved how simple it was to get started tracking NPS and CES with Retently."
Gian Singh
Director of Ecommerce, PSD
"Since migrating our CX survey system to Retently, we've been able to collect feedback, ratings, and service scores at every key point of our shopping experience, to better understand our customers and make more informed decisions."
Alicia Kent
Director of Growth, SpearmintLOVE
"Retently finally offered us what we needed - an easy way to run NPS. Plus, we had a much easier time making sense of customer feedback thanks to the platform's UI."
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