Enterprise plan
Region-specific hosting, custom contracts, and dedicated support for teams whose procurement, security, and IT teams will be in the room.
What's included
Everything in Basic and Pro, plus the integrations, security controls, service, and brand options Enterprise teams need.
Integrations & API
- Salesforce 2-way integration
- Custom integrations
- API access
Security & access
- SAML 2.0 SSO
- 2FA enforcement
- Role-based access control
- Custom DPA
- Security questionnaires handled
Service
- Named CSM
- Onboarding & implementation
- Zoom + chat support
Brand & data
- White-label survey delivery
- Data residency (EU, US, AU)
Security & compliance
Enterprise customers get a comprehensive security review process. We share our independent penetration test report under NDA, complete vendor security questionnaires (including AI-specific questionnaires), and provide our GDPR-compliant Data Processing Agreement during evaluation.
Data is hosted in your choice of EU (Germany), US, or AU (Australia). Region selection is locked at contract signing. SSO via SAML 2.0 works with any compliant identity provider.
How rollout works
From the first call to live and beyond. What to expect at each step.
1
Discovery
A 30-minute call to understand your use case, target audience, integration scope, and any security or compliance requirements we need to address before the proposal.
2
Proposal
We send pricing, the scope of any custom work, and our DPA for your legal team. Redlines and revisions go back and forth until both sides are ready to sign.
3
Onboarding
Two short calls: a kickoff to configure your account, surveys, integrations, and domain authentication, then a walkthrough once everything is live so your team knows how to use it day-to-day.
4
Ongoing CSM
After go-live, your named CSM handles product questions, troubleshooting, and follow-ups for the lifetime of the account.