# Customer satisfaction surveys for Salesforce

Sync contacts and accounts from Salesforce, send customer surveys triggered by Salesforce workflow rules, collect and analyze customer feedback and add it to Salesforce.

## Track and improve customer satisfaction

### Use Retently to get a constant pulse on your customer satisfaction and gain an accurate understanding of how your company, product or service is perceived.

### Uncover areas that require improvements or strengths that put you ahead of your competition.

## Sync your contacts and their fields from Salesforce

### Sync contacts from Salesforce to Retently to easily filter NPS results by customer segment, region, product or any contact fields available in Salesforce.

## Send customer surveys triggered by Salesforce events

### Add a Retently webhook link in a Salesforce workflow rule and send transactional email surveys when contacts or accounts trigger specific events, such as when a case is marked as closed or when their properties are updated.

### Sample your audience, delay or throttle campaigns to avoid over-surveying customers.

## Send automated, personalized surveys

### Reach Salesforce contacts via automated and highly personalized survey campaigns.

### Automatically follow-up or send reminder surveys to the ones who did not provide feedback.

## Close the feedback loop

### Send survey reminders and automatically trigger personalized autoresponders based on the received survey score and feedback.

### Follow up with unsatisfied customers to learn more about the challenges they’re facing, or invite the Promoters to your referral program.

## Automatically export survey feedback and score to Salesforce

### Collect survey feedback and send it straight to the contacts’ profiles in Salesforce.

### Use this data to segment your customers based on their score and feedback, and trigger personalized messages.

## Integrate code-free, no developers required

### Integrate Salesforce and Retently quickly and hassle-free!

### The integration setup is code-free and doesn’t require developers - just authorize your Salesforce account, create a new survey campaign, and start collecting valuable customer feedback.

### See the Salesforce integration in action