# Richpanel customer satisfaction surveys

Send customer surveys triggered by Richpanel support ticket closures, collect and analyze your customer feedback and agent performance in Retently.

## Send post-resolution CSAT surveys

### Automatically trigger surveys when support tickets are closed in Richpanel.

### Measure customer satisfaction with your support interactions and identify areas for improvement.

## Track and improve customer satisfaction

### Use Retently to get a constant pulse on your customer satisfaction and gain an accurate understanding of how your support is perceived.

### Uncover areas that require improvements or strengths that put you ahead of your competition.

## Close the feedback loop

### Send survey reminders and automatically trigger personalized autoresponders based on the received survey score and feedback.

### Follow up with unsatisfied customers to learn more about their support experience and improve your service quality.

## Export feedback to Richpanel

### Automatically export survey responses and feedback directly to Richpanel.

### Enrich customer profiles with satisfaction data to provide better, more personalized support.

### Use feedback insights to train your support team and improve service quality.

## Integrate code-free, no developers required

### Integrate Richpanel and Retently quickly and hassle-free!

### The integration is code-free and doesn't require developers - just authorize your Richpanel account.