# Improve brand experience with Klaviyo surveys

Send customer surveys triggered by Klaviyo Flows, collect and analyze feedback, and export it to Klaviyo as contact properties.

## Track and improve customer satisfaction

### Use Retently to get a constant pulse on your customer satisfaction and gain an accurate understanding of how your brand and products are perceived.

### Uncover areas that require improvements or strengths that put you ahead of your competition.

## Send surveys triggered by Klaviyo Flows

### Integrate a Retently webhook into Klaviyo Flows to send transactional email surveys when contacts meet specific enrollment criteria, such as triggering an event or entering a specific list. You can also sample your audience, and delay or throttle campaigns to prevent over-surveying.

## Send automated, personalized surveys

### Reach Klaviyo subscribers via automated and highly personalized survey campaigns.

### Automatically follow up or send reminder surveys to the ones who did not provide feedback.

## Close the feedback loop

### Send survey reminders and automatically trigger personalized auto-replies based on the received survey score and feedback.

### Follow up with unsatisfied customers to learn more about the challenges they’re facing, or invite Promoters to your referral program.

## Automatically export survey feedback and ratings to Klaviyo

### Collect survey feedback and send it to Klaviyo as contact-level properties or as notes. Leverage this data to segment contacts by rating, response category, and feedback, and trigger personalized Flows.

## Integrate code-free, no developers required

### Integrate Klaviyo and Retently quickly and hassle-free!

### The integration is code-free and doesn’t require developers - just authorize your Klaviyo account and start collecting valuable customer feedback.

### Connect your Klaviyo account