# Gorgias customer satisfaction surveys

Send transactional surveys triggered by Gorgias events, and collect and analyze customer feedback in Retently.

## Track and improve customer satisfaction

### Use Retently to get a constant pulse on your customer satisfaction and gain an accurate understanding of how your company, product, or service is perceived.

### Uncover areas that require improvements or strengths that put you ahead of your competition.

## Send surveys triggered by Gorgias events

### Add a [Retently webhook link](https://help.retently.com/en/articles/6024976-set-up-gorgias-transactional-email-surveys) in a Gorgias trigger or Automatically send transactional email surveys to contacts when a new ticket is created, updated, or closed. You can survey contacts when their ticket is marked as closed or when their properties are changed.

### Adjust the survey schedule to sample your audience, delay, or throttle surveys to avoid over-surveying customers.

## Send automated, personalized surveys

### Send customized and highly personalized email surveys to your Gorgias contacts.

### Automatically follow-up or send reminder surveys to the ones who did not provide feedback.

## Close the feedback loop

### Send survey reminders and automatically trigger personalized autoresponders based on the received survey score and feedback.

### Follow up with unsatisfied customers to learn more about the challenges they’re facing, or invite Promoters to your referral program.

## Integrate code-free, no developers required

### Integrate Gorgias and Retently quickly and hassle-free!

### The integration setup is code-free and doesn’t require developers. Just add a Retently webhook link as a Gorgias trigger or Automation action.

### Survey your Gorgias contacts